The club are pleased to announce that they are now able to assist with the selling of season tickets to supporters with disabilities over the phone.
This is something the club have not been able to offer in recent months due to the protection of data taken without the supporter being present. Unfortunately this is not something we can yet offer all supporters but we are working toward this service.
As of today (Wednesday the 28th March 2018) both season tickets as well and home & away tickets for individual matches can be purchased by disabled fans via; the following methods.
- Ticket office – (drop off point c (see map) accessible without stairs only on match day)
- 1911 reception a – drop off point B (see map)
- Telephone on 01274 770012
- Email on firstname.lastname@example.org
The ticket office and 1911 reception have low level counters but no induction loop, this service can be provided in the club shop if required (please request in advance)
When purchasing tickets via any method of payment our staff will need to contact our cashiers in the ticket office to correlate your details with our online ticketing system You will receive a credit/debit card receipt at the time of payment with the actual details of any purchase confirmed by email or receipt provided if in person once this is completed.
All tickets are purchased by the disabled supporter at the published rates advertised, where the disabled supporter meets the eligibility criteria we will provide a complimentary companion ticket.
Eligibility for Carers Tickets
Proof of disability criteria is set by the English Football League (EFL) guidance and a person is eligible as they are either in receipt of a qualifying benefit or have a qualifying medical statement from an appropriate professional.
A full list is available at the end of the guide, proof of disability can be emailed or brought in person, a full list of evidence types is on the last age of the guide.
The companion will be expected to provide any support required for the spectator in a wheelchair including assistance in the need for an emergency evacuation.