Tickets are now on sale for both the home AND away legs of City's eagerly-anticipated Capital One Cup Semi-Final with Premier League side Aston Villa.
With interest in the tickets expected to be sky-high, the club have produced an FAQ piece to try and answer any questions supporters may have regarding the games.
Aston Villa tickets - FAQ
Q I’m a season ticket holder can I buy my usual reserved seat?
A The ground will be reconfigured to accommodate the Aston Villa fans, it’s not possible to guarantee seats, therefore seating will be on a first come first serve basis, so we’d suggest book early to maximise seat options.
Q How can I purchase Aston Villa tickets?
A You can purchase tickets either online or at the ticket office; we’d recommend purchasing online if you want to beat the queues!
Q Can I buy Aston Villa tickets on normal match days?
A Tickets will be available to purchase online but not at the ticket office.
Q Can I buy tickets for both the home and away leg of the Cup tie at the same time?
A You can purchase both sets of tickets - please remember, however, that the allocation is two per person for the home leg and one per person for the away leg. All tickets are subject to availability; however there are enough for every Season Ticket/FlexiCard holder to have two tickets per person for the home game.
Q If I have 4 season tickets for my family can I link the purchase and by them all online at the same time?
A One of the season ticket holders can add the other three to their friends and family folder, when logged into their account; friends and family will then become visible, click onto the link and add the family members. This will then give the user the ability to purchase tickets for the other family members.
Q What’s my online membership number and password if I log on for the first time?
A Anyone accessing the website for the first time, must register. Click on the ‘My Account’ tab, click on ‘Register’ which is situated beneath the ‘Password’ box. You must give a valid email address; a customer number will be emailed to the address given. The password will then be the user’s postcode without any spaces. The user will then be able to purchase tickets and change the password if required.
Q If I pay for my season tickets monthly can I pay online and what’s my membership number as I don’t have a card?
A Provided the customer’s account is up to date, the customer can buy online. The customer number is shown on the bottom of match tickets.
Q If I’m normally in a suite in the upper tier, what are my options for getting a seat in that area?
A Subject to availability tickets can be purchased in the upper Co-op stand block EXJ, rows A to F inclusive, the price for this ticket will be an additional £15 per respective ticket price. Tickets are also available for suite upgrades in the ‘Bantams bar’ with seats in the ‘Kop’ stand. If access to both the ‘Patrons’ and ‘Bantams’ suites become unavailable, purchase a standard ticket in the Co-op upper tier stand - once we’ve allocated all the banqueting places, any not sold will become available for these customers at an upgrade price of £15 per person which will include suite access.
Q What are my options if I choose to purchase a ticket in the upper tier of the main stand?
A Option 1is to select a seat in the upper tier and pay the normal ticket price, this will not include
any suite access (entrance to these seats will be via the turnstiles and up the upper tier staircase, accessed via main stand concourse).
Option 2 is to purchase a corporate seat at £85 plus Vat which includes a three course meal and seat (bookings should be made via email to Commercial@the-bantams.co.uk).
Option 3 is to purchase one of the ‘patrons suite’ seats which include a seat and suite access at the cost of an additional £15 per respective ticket price, these seats are available online in the Co-op stand, block EKJ, row A-F inclusive.
Q What happens if I cannot remember my password for the online system?
A There’s a ‘forgotten password’ tab, an email will be sent to the club.Do not re- register. The ticket office manager will then send you an updated password.
Q When and how will I receive my tickets if I’ve purchased them online?
A If you purchase your tickets before 11.59pm 3 January 2013 you’ll have them posted to the address we have registered on our ticketing system – after this time any tickets purchased online will need to be collected from the ticket office to ensure you have them in time for the game.