(Following our recent communication on the purchasing of ticketsCLICK HERE) we thought it timely to issue some frequently asked questions, to help support our fans with any queries they may have.
Q I’m a season ticket holder can I buy my usual reserved seat?
A The ground will be reconfigured to accommodate the Arsenal fans, it’s not possible to guarantee seats, therefore seating will be on a first come first serve basis, so we’d suggest book early to maximise seat options.
Q How can I purchase Arsenal tickets?
A You can purchase tickets either online or at the ticket office; we’d recommend purchasing online if you want to beat the queues! From Monday (12 November), tickets can be brought the Bantams Ticketing Website (CLICK HERE)
Q Can I buy Arsenal tickets on normal match days?
ATickets will be available to purchase online but not at the ticket office, if there’s an evening game, Arsenal tickets will be available until 5pm on that day.
If I have four season tickets for my family can I link the purchase and by them all online at the same time?Q
A Please ensure that the correct name is selected from the drop-down menu after the seat location is selected..members. This will then give the user the ability to purchase tickets for the other family members can add the other three to their friends and family folder, when logged into their account; friends and family will then become visible, click onto the link and add the family season ticket holdersOne of the
Q What’s my online membership number and password if I log on for the first time?
A number will be emailed to the address given. The password will then be the user’s postcode without any spaces. The user will then be able to purchase tickets and change the password if required.Anyone accessing the website for the first time, must register. Click on the ‘My Account’ tab, click on ‘Register’ which is situated beneath the ‘Password’ box. You must give a valid email address; a customer
If I pay for my season tickets monthly can I pay online and what’s my membership number as I don’t have a card?Q
A should have been received with the membership number present).Provided the customer’s account is up to date, the customer can buy online. The customer number is shown on the bottom of match tickets. (For those people who pay monthly, Exeter and Plymouth tickets
Q If I’m normally in a suite in the upper tier, what are my options for getting a seat in that area?
A available for these customers at an upgrade price of £15 per person which will include suite access.‘Kop’ stand. If access to both the ‘Patrons’ and ‘Bantams’ suites become unavailable, purchase a standard ticket in the Co-op upper tier stand - once we’ve allocated all the banqueting places, any not sold will become Subject to availability tickets can be purchased in the upper Co-op Block K, rows M to S the price for this ticket will be £35, tickets are also available for suite upgrades in the ‘Bantams bar’ with seats in the
What are my options if I choose to purchase a ticket in the upper tier of the main stand?Q
A is to select a seat in the upper tier and pay the normal ticket price, this will not include Option 1.any suite access (entrance to these seats will be via the turnstiles and up the upper tier staircase, accessed via main stand concourse)
Option 2 cbookings should be made via email to (which includes a three course meal and seat rchase a corporate seat at £75 plus VATuis to pommercial@the-bantams.co.uk).
Option 3 .is to purchase one of the 150 ‘patrons suite’ seats which include a seat and suite access at the cost of £35 per person, these seats are available online in the Co-op stand, block K, row M-S inclusive
What happens if I cannot remember my password for the online system?
QA . The ticket office manager will then send you an updated password.Do not re-registerThere’s a ‘forgotten password’ tab, an email will be sent to the club.
Any further question in addition to the ones outlined above, please email louisag@bcfccommercial.co.uk