12:32 15 February 2012
Bradford City Football Club policy for supporters with disabilities
Bradford City is committed to extending football and the facilities at the Coral Windows Stadium to the widest possible contingency of supporters. This policy sets out the Club's intentions and procedures to ensuring the needs of all supporters are met. Bradford City welcomes any opportunity to discuss its facilities with spectators with disabilities in order to improve the facilities it offers and the enjoyment of spectators attending the Coral Windows Stadium.
Definition of disability
For the purpose of the implementation of this policy, the football club defines a spectator with a disability as being:
An individual who is in possession of a valid Disabled Living Allowance (DLA) at an appropriate level. Under current provision this would include individuals who obtain the DLA mobility component at the high rate, the mid or high rate of the care element or the War Pensioners' Mobility Supplement
Personal Independence Payment (PIP) where this provision replaces DLA from 2013 onwards
An individual with a written statement from a qualified medical practitioner that he/she suffers from a condition that reduces mobility and/or requires assistance with activities that are relevant to attending a football match
An individual who is registered as blind.
Please note production of the Blue/Orange badge will not be considered sufficient proof of disability. The Club reserves the right to examine, copy and retain relevant copies of documentation that supports any individual’s claim to be considered as being disabled.
Facilities for spectators in wheelchairs
The Club offers a mix of areas for spectators using wheelchairs. These include:
* An area in the Upper Main Stand which is covered and elevated
* An area in the Lower Main Stand which is uncovered and elevated
* An area in the East Stand which is partially-covered and at pitch level
* An area in the North Stand (Bantams Bar) which is covered, elevated and offers additional access to a licensed bar area
* An area in the North West Stand which is covered, elevated and used on an ad-hoc basis as demand or operational needs require
* An area in the South Stand which is covered and at pitch level, this is the area designated for away supporters
Lifts are installed on three sides of the stadium to assist wheelchair users to gain access to appropriate stands within the stadium. A ramped access to the South Stand is available.
Facilities for spectators in wheelchairs supporting the visiting club
Access for visiting spectators in wheelchairs is provided in the South Stand which is the segregated away section of the stadium. Away supporters requiring wheelchair access are advised to book their place in advance to guarantee sufficient places are available. Advance tickets can be pre-booked direct with Bradford City via the ticket office telephone line on 0871 978 8000 (please note that calls to this line are charged at 10p per minute plus your usual network extras). Bradford City will endeavour to respond to match day enquiries for access but cannot guarantee spaces when demand is high. In the event of the game being designated as being all-ticket for all supporters or just away fans, tickets for supporters requiring wheelchair access will be available through the away Club ticket office.
Concessions and reasonable adjustments
BCFC does not offer concessions to spectators in wheelchairs; all tickets are charged at the price appropriate to the stand in which spectators in wheelchairs are accommodated including, where appropriate, concessions for children and/or senior citizens.
Where a spectator in a wheelchair requires the support of a carer, a complimentary ticket for a specific seat near to the wheelchair position will be provided. The carer will be expected to provide any support required for the spectator in a wheelchair including assistance in the need for an emergency evacuation. Due to the location of the facilities for wheelchairs in the visitors’ section (entrance, catering and toilet facilities) it is recommended that any visiting supporter who uses a wheelchair should bring a companion with them to the game.
Spectators with mobility issues (ambulant disabled)
The same provisions as those specified to spectators in wheelchairs will apply to ambulant disabled. Applications can be made to the Bradford City FC on email at email@example.com or by telephone on 0871 978 1911 (please note that calls to this line are charged at 10p per minute plus your usual network extras). It is the Club's policy to allocate, wherever possible, seats close to stairways and vomitories in order to reduce the need to use stairs.
Spectators who are deaf or hard of hearing
No additional facilities are currently provided for spectators who are deaf or hard of hearing.
Spectators who are blind or have a visual impairment
No additional facilities are currently provided for spectators who are blind or have a visual impairment. On some occasions, it is possible for spectators who are blind or have a visual impairment to be accommodated by the allocation of a seat in the Press area that enables them to listen to an appropriate radio commentary. Seats in the Press area will have to be pre-booked by contacting the ticket office by email at firstname.lastname@example.org or by telephone on 0871 978 1911 (please note that calls to this line are charged at 10p per minute plus your usual network extras). No concession is made to the spectators with the visual impairment and the usual charge for the Main Stand will apply. Where the spectator requires the support of a carer, a complimentary ticket will be provided for the carer. Provision can also be made for the attendance of a Guide Dog, where required, providing arrangements are made in advance with the ticket office.
The Club is aware that it has an anticipatory duty to provide accessible information in different formats (e.g. audio tape, large print, Braille, electronic formats). Should supporters require alternative formats, enquiries should be made to the Bradford City FC on email at email@example.com or by telephone on 0871 978 1911 (please note that calls to this line are charged at 10p per minute plus your usual network extras) three weeks before the date of the game, where staff will be pleased to discuss how these might be made available.
The official Bradford City FC website is provided by Premium TV. Discussions are ongoing to make the site more accessible for visually impaired supporters who use text based browsers. The Club's site - www.bradfordcity.co.uk - has a separate page that is intended to provide easier access to information that is specific to disability matters. In addition, a useful site for disabled supporters to find out about facilities at grounds across the country can be found at www.levelplayingfield.org.uk.
At the present time, Bradford City FC does not have a designated family area within the stadium.
Disabled car-parking facilities are available to season ticket holders within the existing Club car parks. There is no provision, at the present time, for additional spaces to be allocated within the Club’s car parks. Due to the profile of the ground and its surrounding environment (being on a valley side) other car parks in the area do not offer natural or easy access to the stadium. Stewards will be pleased to help if supporters with disabilities wish to be dropped-off from a vehicle but it is recommended that any such drop-off takes place at least one-hour before kick-off. Similar assistance can be provided for pick-up after the game but, on safety grounds, any pick-ups will be delayed until the majority of the crowd have left the area.
Lines of sight
All areas in which spectators in wheelchairs are located offer good lines of sight. Most areas are elevated or positioned at the front of each stand, accommodation in the East Stand and South Stand (visitors) is at pitch level.
The majority of catering facilities offer, for the sake of security, high level counters. The Club makes reasonable adjustments to enable disabled spectators to access the catering facilities by allowing a helper to attend the game free of charge. In addition, stewards are instructed to monitor the areas in which wheelchair spectators are located to ascertain whether any additional help is required.
Each area of the ground offers toilets that are accessible to spectators in wheelchairs. On match-days, stewards and fire marshals regularly check disabled toilets. A maintenance operative is on duty throughout the match in case any problems are identified.
Access to other facilities
All banqueting areas are accessible to disabled spectators. Access arrangements include lifts, accessible toilet facilities, etc
Disabled Liaison Officer
The Club's Disability Liaison Officer is the Facilities Manager, David Dowse. All enquiries should be made to David by telephone on 0871 978 1911 (please note that calls to this line are charged at 10p per minute plus your usual network extras). Any issues which cannot be rectified immediately will be referred to the Club's weekly Management Meeting.
After an initial induction, all stewards are registered for the NVQ Level 2 in Spectators safety. This qualification includes a module on disability awareness. The Safety Officer keeps a record of progress by stewards and the qualification is developed and accredited through Telford College.
Audit and accountability
Bradford City FC commissioned a full Disability Access Audit in 2010 by an expert approved by the National Association of Disabled Supporters (NADS). This audit confirmed that the stadium provision for disabled supporters was adequate and highlighted further improvements that could be considered. These improvements will be prioritised and implemented as funds allow.